Short answer: with Martin himself. No handovers to a junior, no account manager in between.
This is a conscious choice and also the limit of what EQwise can handle. Having one fixed point of contact means short lines of communication and someone who knows your site inside out — but it also means we do not take on an unlimited number of projects at once.
In practice:
- You email or call directly, no ticket system
- A monthly report in plain language, no dashboard where you have to figure things out yourself
- The person who performs the analysis also executes it — nothing is lost in the handover
What this requires from you: one point of contact on your side who can make decisions. Projects that stall almost always stall due to decision-making, not technology.